Fleet Management Trainer
Foss National Leasing Trainer – Full Time (Hybrid)
Welcome to FOSS — Where Values Drive Everything We Do
For over 60 years, the FOSS Group of Companies has been a leader in the automotive industry, home to trusted businesses including Roy Foss and Foss National Leasing. Our success is driven by our incredible team. These are dedicated and passionate individuals who embody our core values daily, building a reputation for excellence in retail, fleet, service, and innovation.
At FOSS, we are guided by five principles:
- Glad to be here – We show up with positivity and pride.
- Sweat the small stuff – Details matter, and we get them right.
- Show up for each other – We succeed as a team.
- Walk the talk – We lead by example.
- Set the standard – We raise the bar.
We are proud of the long-standing relationships we've built with our clients, customers, and our team members. When you join FOSS, you're joining a company that leads with heart, acts with integrity, and invests in your growth. If you want a workplace where your impact is celebrated, you've found your next move.
Salary Range: $60,000 – $70,000/yearly
About the Role
We are seeking an experienced Foss National Leasing Trainer to join the FOSS Group of Companies in a full-time hybrid role within our People & Culture team, reporting to the SVP of People & Culture. This role provides full-service training support across Foss National Leasing, with ownership of new-hire onboarding and technical training—from assessing needs and designing learning solutions to delivering training, creating resources, coaching team members, and measuring program effectiveness. The successful candidate must be a fleet leasing expert with deep knowledge of fleet leasing operations, systems, processes, products, and customer requirements, as well as a strong facilitator and instructional designer who can turn that expertise into practical, engaging learning experiences.
Key Responsibilities
- Partner with Foss National Leasing leaders, operational teams, and subject-matter experts to assess current and future training needs
- Own and maintain end-to-end new-hire onboarding and technical training programs, including systems, operational processes, customer service, compliance, role-specific learning, and ongoing skill development
- Lead consistent, effective training on new and updated processes as they are introduced, delivering sessions directly rather than relying solely on a train-the-trainer approach
- Train and support subject-matter experts (SMEs), equipping them with the knowledge and resources to reinforce learning and answer questions, while providing structured post-training support to reduce the volume of follow-up requests directed to SMEs
- Integrate SOC compliance training into new-hire onboarding and ongoing learning programs, reinforcing documented processes and addressing knowledge gaps to support consistent compliance
- Facilitate engaging in-person and virtual training sessions for Foss National Leasing team members and other stakeholders, including bilingual French-speaking audiences where required
- Create and maintain training materials, facilitator guides, job aids, presentations, standard work resources, and instructional videos
- Document, maintain, and update clear process documentation, standard operating procedures, workflows, and job aids to support consistency across teams
- Coordinate training schedules, communications, attendance, and completion records
- Provide coaching, reinforcement, and follow-up support to help team members apply learning on the job
- Evaluate training effectiveness using learner feedback, knowledge checks, completion data, and operational performance indicators
- Identify gaps and recommend improvements to programs, processes, systems, and learning resources
- Ensure all training aligns with company procedures, service standards, and compliance requirements
- Support training-related projects and collaborate with ambassadors to drive alignment, adoption, and timely completion
Qualifications
- Mandatory: Proven hands-on experience working in fleet leasing, with strong knowledge of fleet leasing operations, systems, processes, products, and customer requirements
- Demonstrated experience designing learning content and facilitating in-person and virtual training
- Strong presentation, communication, coaching, and relationship-building skills
- French language skills are required, with the ability to communicate, facilitate training, and support documentation in French
- Ability to simplify complex systems and operational processes into clear, practical training
- Experience creating instructional videos and using virtual training or learning platforms
- Strong planning and organizational skills, with the ability to manage multiple priorities independently in a hybrid environment
- Proficiency with Microsoft Office; experience with learning management systems or training software is an asset
- Prior experience with SOC 1 Type 2 is an asset but is not required; documented processes and training will be provided to build the successful candidate’s knowledge
- Please submit your resume and any relevant training, facilitation, or video portfolio samples.
What We Offer:
- Competitive compensation and benefits package.
- Employee team building and social events.
- Learning and development programs for all team members.
- Growth potential within our organization.
- Employee discount programs.
- Foss purchase and service program.
- Employee referral and recognition programs.
Our Commitment to Equal Opportunity
At Foss Group of Companies, we are dedicated to creating a workplace where everyone feels welcome and has the opportunity to thrive. We believe that a diverse and inclusive team is not only our strength, but it also drives innovation and helps us better serve our customers and community.
We are proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, or disability. Our commitment to equal opportunity extends to all aspects of employment, including hiring, training, promotion, compensation, and benefits.
Foss Group of Companies is committed to providing an inclusive, accessible work environment. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.
We are committed to fostering a culture of fairness, equity, and respect for every employee and applicant.
Should you have any questions or concerns, you can reach out to HR@fossgroup.com.
