Operations Administrator, Insurance & Accident Management

Welcome to Foss Group of Companies — Where Values Drive Everything, We Do 

For over 60 years, the Foss Group of Companies has been a leader in the automotive industry, home to two trusted brands: Roy Foss and Foss National Leasing.  Our success is driven by our incredible team. These are dedicated and passionate individuals who embody our core values daily, building a reputation for excellence in retail, fleet, service, and innovation.

At Foss Group of Companie, we are guided by five principles:

• Glad to be here – We show up with positivity and pride. 

• Sweat the small stuff – Details matter, and we get them right. 

• Show up for each other – We succeed as a team. 

• Walk the talk – We lead by example. 

• Set the standard – We raise the bar. 

We are proud of the long-standing relationships we've built with our clients, customers, and our team members. When you join Foss Group of Companies, you're joining a company that leads with heart, acts with integrity, and invests in your growth. If you want a workplace where your impact is celebrated, you've found your next move.

About the Current Open Role

We are seeking a highly organized, exceptionally detail-oriented, and proactive Operations Administrator – Insurance & Accident Management to join our team. In this role, you will manage insurance renewals and support accident management activities by collaborating with internal teams, brokers, and vendors. The ideal candidate has a strong administrative background, takes initiative, works independently, and thrives in a fast-paced, high-volume environment where accuracy, accountability, and meeting deadlines are essential.

This position offers a hybrid work arrangement, requiring in-office presence 2 to 3 days per week at our Markham office.

Key Responsibilities

• Coordinate insurance renewals with brokers, internal teams and insurers.
• Review certificate of insurance, identify discrepancies, and follow up on outstanding requirements.
• Maintain accurate insurance records and perform regular data audits.
• Support accident management activities, including claim tracking and communication with adjusters, vendors, and repair facilities.
• Respond promptly to inquiries and provide exceptional customer service to internal and external stakeholders.
• Prioritize competing tasks and consistently meet service level agreements (SLAs) and deadlines in a high-volume environment.
• Identify opportunities to improve processes and enhance operational efficiency.
• Perform other related duties as assigned.

What You'll Bring

• Post-secondary education in Business Administration or equivalent experience.
• Experience in insurance administration, renewals, accident management, or a related administrative role.
• Knowledge of automotive insurance, fleet insurance, and claims processes is a strong asset.
• Exceptional attention to detail and accuracy.
• Strong administrative, organizational, and time management skills.
• Ability to manage competing priorities, meet tight deadlines, and thrive in a high-volume environment.
• Self-motivated, proactive, and able to work independently.
• Strong communication, customer service, and problem-solving skills.
• Proficiency in Microsoft Office; Salesforce or CRM experience is an asset.
• Adaptable, team-oriented, and committed to continuous improvement.
• Bilingual  (English/French) is an asset.

What We Offer: 

·       Competitive compensation and benefits package.

·       Employee team building and social events.  

·       Learning and development programs for all team members. 

·       Growth potential within our organization. 

·       Certification fees will be covered, if required. 

·       Employee discount programs.

·       Foss purchase and service program.

·       Employee referral and recognition programs.

Our Commitment to Equal Opportunity

At Foss Group of Companies, we are dedicated to creating a workplace where everyone feels welcome and has the opportunity to thrive. We believe that a diverse and inclusive team is not only our strength, but it also drives innovation and helps us better serve our customers and community.

We are proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, or disability. Our commitment to equal opportunity extends to all aspects of employment, including hiring, training, promotion, compensation, and benefits.

Foss Group of Companies is committed to providing an inclusive, accessible work environment. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.

We are committed to fostering a culture of fairness, equity, and respect for every employee and applicant.

Should you have any questions or concerns, you can reach out to HR@fossfroup.com.