Operations Coordinator, Short Term Leasing

Welcome to Foss Group of Companies — Where Values Drive Everything We Do 

For over 60 years, the Foss Group of Companies has been a leader in the automotive industry, home to two trusted brands: Roy Foss and Foss National Leasing.  Our success is driven by our incredible team. These are dedicated and passionate individuals who embody our core values daily, building a reputation for excellence in retail, fleet, service, and innovation.

At Foss Group of Companies, we are guided by five principles:

• Glad to be here – We show up with positivity and pride. 

• Sweat the small stuff – Details matter, and we get them right. 

• Show up for each other – We succeed as a team. 

• Walk the talk – We lead by example. 

• Set the standard – We raise the bar. 

We are proud of the long-standing relationships we've built with our clients, customers, and our team members. When you join Foss Group of Companies, you're joining a company that leads with heart, acts with integrity, and invests in your growth. If you want a workplace where your impact is celebrated, you've found your next move.

Salary Range: $50,000 - $60,000/yearly

About The Current Open Role

Are you a highly organized professional with a knack for logistics and a passion for keeping things moving? As our Fleet Operations Coordinator, you will take the wheel of the operational management for our Short-Term Leasing (STL) fleet. Your primary mission is simple but critical: minimize vehicle downtime and ensure our assets are maintained, repaired, inspected, and returned to "Revenue Ready" status as swiftly as possible.

This role is the heartbeat of our fleet's efficiency. You will coordinate repairs, manage vital vendor relationships, oversee customer damage recovery, and ensure vehicles designated for sale are processed seamlessly. If you thrive in a fast-paced environment where your quick decision-making directly impacts customer satisfaction and bottom-line profitability, we want you on our team.

What We're Looking For 

• Monitor all Out of Service (OOS) vehicles daily, aggressively pushing to keep the active OOS fleet below our target of 3%.
• Review returned and inspected vehicles to determine required work. Coordinate maintenance, reconditioning, warranty work, and inspections, keeping average repair cycle times under 7 days.
• Develop and maintain strong working relationships with repair facilities, transportation providers, internal departments, and auction partners. Hold vendors accountable to meeting a 90% Service Level Agreement (SLA) target.
• Ensure 100% of customer-responsible damage is accurately documented, approved, and billed. Maximize warranty recovery opportunities to control operating costs.
• Off-road vehicles in Rencentric once approved for sale, complete and monitor PAVE inspections, and maintain the OPENLANE Portal and Salesforce cases with high attention to detail.
• Support the STL Rental Team during peak operational seasons and high-demand periods.
• Approve maintenance repairs and standard reconditioning, approve standard tire replacements, process customer damage chargebacks, and manage day-to-day vendor communications.

What You'll Bring 

·       Solid understanding of fleet operations, vehicle maintenance, and repair processes.

·       Hands-on experience or strong familiarity with fleet management systems.

·       Exceptional verbal and written communication skills with a proven track record of managing vendor performance and providing top-tier customer service.

·       Strong organizational and time-management skills, financial awareness, and a sharp eye for detail. You aren't easily fazed by operational challenges like limited repair network capacity or peak-season demands.

·       An appetite for professional development, with an interest in expanding your skills in advanced Salesforce analytics, fleet lifecycle management, or telematics systems.

What We Offer: 

·       Competitive compensation and benefits package.

·       Employee team building and social events.  

·       Learning and development programs for all team members. 

·       Growth potential within our organization. 

·       Employee discount programs.

·       Foss purchase and service program.

·       Employee referral and recognition programs.

Our Commitment to Equal Opportunity

At Foss Group of Companies, we are dedicated to creating a workplace where everyone feels welcome and has the opportunity to thrive. We believe that a diverse and inclusive team is not only our strength, but it also drives innovation and helps us better serve our customers and community.

We are proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, or disability. Our commitment to equal opportunity extends to all aspects of employment, including hiring, training, promotion, compensation, and benefits.

Foss Group of Companies is committed to providing an inclusive, accessible work environment. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.

We are committed to fostering a culture of fairness, equity, and respect for every employee and applicant.

Should you have any questions or concerns, you can reach out to HR@royfoss.com.