Client Services Representative

Welcome to FOSS — Where Values Drive Everything We Do 

For over 60 years, the FOSS Auto Group has been a leader in the automotive industry, home to two trusted brands: Roy Foss and Foss National Leasing.  Our success is driven by our incredible team. These are dedicated and passionate individuals who embody our core values daily, building a reputation for excellence in retail, fleet, service, and innovation.

At FOSS, we are guided by five principles:

• Glad to be here – We show up with positivity and pride. 

• Sweat the small stuff – Details matter, and we get them right. 

• Show up for each other – We succeed as a team. 

• Walk the talk – We lead by example. 

• Set the standard – We raise the bar. 

We are proud of the long-standing relationships we've built with our clients, customers, and our team members. When you join FOSS, you're joining a company that leads with heart, acts with integrity, and invests in your growth. If you want a workplace where your impact is celebrated, you've found your next move.

Salary Range: $50,000 - $58,000/yearly

About The Current Open Role

We are seeking an enthusiastic, professional and customer focused Client Service Representative to become a member of our team in our Calgary, AB office.

What We're Looking For 

·     Day to day support to customers providing guidance and solutions to their inquiries by phone or email at a timely manner

·     Prepare selector quotes, new vehicle orders and various reports

·     Manage and track individual as well as team assigned cases using Salesforce within predetermined OLA’s

·     Update and maintain internal databases while ensuring a high level of accuracy

·     Pro-actively assist Account Managers with shared accounts portfolio with the transition of accounts when appropriate

·     Assist clients with strategic planning to evaluate fleet needs and provide best solutions

·     Conduct client meetings, training sessions and other client requests as required

·     Identify inefficiencies and suggest and implement fleet cost cutting measures

·     Complete client and prospect specific projects

·     Provide back-up support to the Client Services Team

·     Learn products and services and undertake internal development and training

·     Follow company defined policies and procedures

·     Other duties as assigned

What You'll Bring 

·     At least 3-5 years’ experience in a similar customer relations position

·     Ability to multi-task with accuracy

·     Knowledge of a CRM tool such as Sales Force would be an asset

·     Ability to prioritize requests and deadlines

·     Strong analytical skills

·     Professional phone manners

·     Proficient in MS Office Suite; advanced in Excel

·     Passion to stay busy and eager to do whatever it takes to get the job done

·     Strong written and oral communication skills

·     Positive energy and enthusiasm every day

·     Previous experience and familiarity with automotive leasing is an asset

·     Bilingual in English and French preferred

What We Offer: 

·     Competitive compensation and benefits package.

·     Employee team building and social events.  

·     Learning and development programs for all team members. 

·     Growth potential within our organization. 

·     Employee discount programs.

·     Foss purchase and service program.

·     Employee referral and recognition programs.

Our Commitment to Equal Opportunity

At Roy Foss Automotive and Foss National Leasing, we are dedicated to creating a workplace where everyone feels welcome and has the opportunity to thrive. We believe that a diverse and inclusive team is not only our strength, but it also drives innovation and helps us better serve our customers and community.

We are proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, or disability. Our commitment to equal opportunity extends to all aspects of employment, including hiring, training, promotion, compensation, and benefits.

FOSS Automotive Group is committed to providing an inclusive, accessible work environment. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.

We are committed to fostering a culture of fairness, equity, and respect for every employee and applicant.

Should you have any questions or concerns, you can reach out to HR@royfoss.com.