Pre-Owned Sales Manager

Welcome to FOSS — Where Values Drive Everything We Do 

For over 60 years, the FOSS Auto Group has been a leader in the automotive industry, home to two trusted brands: Roy Foss and Foss National Leasing.  Our success is driven by our incredible team. These are dedicated and passionate individuals who embody our core values daily, building a reputation for excellence in retail, fleet, service, and innovation.

At FOSS, we are guided by five principles:

• Glad to be here – We show up with positivity and pride. 

• Sweat the small stuff – Details matter, and we get them right. 

• Show up for each other – We succeed as a team. 

• Walk the talk – We lead by example. 

• Set the standard – We raise the bar. 

We are proud of the long-standing relationships we've built with our clients, customers, and our team members. When you join FOSS, you're joining a company that leads with heart, acts with integrity, and invests in your growth. If you want a workplace where your impact is celebrated, you've found your next move.

About The Role 

This role is responsible for the overall performance and profitability of the Pre-Owned Vehicle Sales department. This Management role is responsible for ongoing planning and collaboration with other department leaders; executing on objectives, goals and growth strategies; ensuring compliance with process and procedures; motivating and coaching team members for performance; improving efficiencies; driving sales and championing the customer experience.

What We're Looking For

·        Lead the acquisition of used vehicle inventory through all channels (auctions, trade-ins, direct purchasing) to maintain optimal stock levels.

·        Determine and implement dynamic pricing strategies based on market conditions, competitor analysis, and valuation data to maximize Gross Profit (GP) per unit.

·        Establish and manage monthly sales volume, Gross Profit (GP), and inventory turn goals in coordination with the General Manager.

·        Oversee daily inventory aging, manage reconditioning costs, and utilize vehicle history reporting to maintain inventory value and lot display.

·        Partner with HR on staffing, training, and fostering a high-morale, high-performance sales culture.

·        Track daily sales consultant performance (GP, volume, and CSI) and conduct regular one-on-one coaching and motivation sessions.

·        Ensure strict adherence to all sales processes, including precise trade appraisal procedures and accurate, timely completion of compliance documentation.

·        Work with Marketing and Executives to manage budgets and execute effective used vehicle promotions and campaigns.

·        Lead by example in delivering high-quality, transparent customer service and promptly resolving all escalated used vehicle complaints.

·        Maintain current knowledge of industry trends, competitor pricing, and brand-specific training programs.

What You'll Bring

·        Strong verbal, written, and interpersonal skills essential for effective team leadership and customer/vendor negotiations.

·        Proven ability to manage and resolve escalated customer complaints and conflicts professionally and efficiently.

·        Strong critical thinking skills for proactively identifying and solving complex inventory, pricing, and process issues.

·        Highly organized with exceptional attention to detail for managing compliance documentation (e.g., OMVIC) and administrative tasks.

·        Demonstrated ability to drive results, meet financial targets, and maintain accountability for the Used Car department's P&L.

·        Willingness to be flexible and open to change, including working scheduled evening and weekend shifts as required by the business.

·        Excellent time management skills, ensuring punctuality and efficient prioritization of daily responsibilities.

·        Advanced proficiency in basic computer applications and experience using dealership management systems (DMS) such as 180, TMS, and ADP.

·        Consistently maintains a professional appearance and positive attitude, leading the team by example.

·        Possess a valid driver’s license and all mandatory industry licensing (e.g., OMVIC).

What We Offer: 

Competitive compensation and benefits package.

Employee team building and social events.  

Learning and development programs for all team members. 

Growth potential within our organization. 

Certification fees will be covered, if required. 

Employee discount programs.

Foss purchase and service program.

Employee referral and recognition programs.

Our Commitment to Equal Opportunity

At Roy Foss Automotive and Foss National Leasing, we are dedicated to creating a workplace where everyone feels welcome and has the opportunity to thrive. We believe that a diverse and inclusive team is not only our strength, but it also drives innovation and helps us better serve our customers and community.

We are proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, or disability. Our commitment to equal opportunity extends to all aspects of employment, including hiring, training, promotion, compensation, and benefits.

FOSS Automotive Group is committed to providing an inclusive, accessible work environment. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.

We are committed to fostering a culture of fairness, equity, and respect for every employee and applicant.

Should you have any questions or concerns, you can reach out to HR@royfoss.com.