Client Services Representative

Foss National Leasing (FNL) is a part of the Foss Automotive Group, established in 1962. It is the largest privately owned and operated fleet management company in Canada. Foss has a reputation for superior customer service and providing solutions tailored specifically to the needs of today’s automotive fleet managers. We are seeking an enthusiastic, professional and customer focused Client Service Representative to become a member of our team in our Markham, ON office.

Main Responsibilities:

  • Day to day support to customers providing guidance and solutions to their inquiries by phone or email at a timely manner
  • Prepare selector quotes, new vehicle orders and various reports
  • Manage and track individual as well as team assigned cases using Salesforce within predetermined OLA’s
  • Update and maintain internal databases while ensuring a high level of accuracy
  • Pro-actively assist Account Managers with shared accounts portfolio with the transition of accounts when appropriate
  • Assist clients with strategic planning to evaluate fleet needs and provide best solutions
  • Conduct client meetings, training sessions and other client requests as required
  • Identify inefficiencies and suggest and implement fleet cost cutting measures
  • Complete client and prospect specific projects
  • Provide back up support to the Client Services Team
  • Learn products and services and undertake internal development and training
  • Follow company defined policies and procedures
  • Other duties as assigned
 

What you will bring to the Company:

  • At least five years’ experience in a similar customer relations position
  • Ability to multi-task with accuracy
  • Knowledge of a CRM tool such as Sales Force would be an asset
  • Ability to prioritize requests and deadlines
  • Strong Analytical skills
  • Professional phone manner
  • Proficient in MS Office Suite; advanced in Excel
  • Passion to stay busy and eager to do whatever it takes to get the job done
  • Strong written and oral communication skills
  • Positive energy and enthusiasm every day
  • Previous experience and familiarity with automotive leasing is an asset
  • Bilingual in English and French
Foss National Leasing
Department
Sales & Client Services (Central)
Employment Type
Full Time
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